Outsourcing

We are a team of experts in management of a wide range of Contact Center services in Spanish, English, German, Italian, and French. The means we use are traditional telephony and IP, e-mail, chat, and fax. Throughout our trajectory we have incorporated new languages and means, which we will continue to extend based on the needs of our clients.

• • Customer service
  • Inbound and outbound selling
  • Tele-collection
  • Help desk and technical support
  • Follow-up and process management
  • Loyalty building campaigns

Client retention

• Cancellation calls management
• Outbound communications for events and one-time needs

In-house solutions

• Contact center in-house integration and implementation
• Training and update of the operational staff
• Resource provision for in-house operations

Consulting

• Consulting and reengineering services
• Technological and management resources to optimize and/or implement established contact centers that want to increase their efficiency

Insourcing

• Staff provision
• Systems
• Supervision
• Know how
• Management in client’s offices